RecDesk is a 100% web based solution for Parks & Rec Departments, Schools, Churches, Civic and Non-Profit Organizations that helps them manage programs, facilities, cash reconciliation, credit card processing and registrations (on-line, in-person, mail-in). It connects organizations to their communities by offering on-line payment and registration. It is easy to set up, easy to use and very cost effective. The RecDesk solution consist of two applications: RecDesk Director which is used by Parks & Rec personnel to manage their Programs and RecDesk Community which is the publicly available site that members of the community see.

A computer with an internet connection and standard browser (IE 5.0+, Netscape 6.2+, Firefox 1.0+). That's it.

A computer with an internet connection and standard browser (IE 5.0+, Netscape 6.2+, Firefox 1.0+). That's it.

RecDesk is a subscription based service. Organizations pay a single annual subscription fee based on the population of the community they serve. There are no start-up costs and no ongoing maintenance fees.

** Figures should be based on the latest US Census numbers or State government numbers, whichever are the most recent.

In staying true to the We Make Connecting Easy   theme, the only math associated with using RecDesk is addition ;-) Simply add up the total number of people in the regional communities your organization services, and then use that figure to determine pricing.

Yes.

Immediately. They share the same database.

There is a nominal fee associated with Credit Card payment processing. It is 2.9% of the overall transaction amount plus $ 0.30. For example, processing a registration that cost $50 would breakdown as follows:

  Registration Amount: $50.00
  Credit Card Processing Fee: $1.75

RecDesk makes no money off credit card transaction fees. These are simply pass through fees that our payment provider charges us on a per transaction basis. We make our money by offering you the most customer focused, cost effective solution for managing your organization.

You can opt to absorb these costs or pass them on to your members. Laws regarding assessment of a processing fee based on method of payment vary from state to state.  With online/internet registrations it is generally OK to pass on this fee whereas with walk-in or mail-in registrations it is not. Consult with your town's attorney to see what laws apply to your locality.

No. RecDesk has partnered with PayPal© to receive and process all credit card payments. We act as the custodian for this account. This money is then forwarded to you via our settlement process.

If you already have a merchant account and would like to use it for in-person and mail in registrations you may do so. These payments can then be recorded in RecDesk at the time of registration for record keeping purposes. Online registrations will use RecDesk's merchant provider partner (PayPal) to process all internet registrations.

RecDesk does not process credit card transaction refunds. Refund activity can be recorded for record keeping purposes within RecDesk but the actual refund of dollars is the responsibility of the organization. Credit Card processing fees are non-refundable.

A chargeback occurs when a buyer asks their credit card company to remove a charge from their credit card statement. This results in a credit to the Member/Customer's credit card and a debit to the RecDesk account. The subscribing Organization (i.e. Recreation Department) is liable for this amount. The amount subject to chargeback would be withheld from the next Settlement Process (see Settlement Process below).

Every week we go through what we call our Settlement Process. This is when all money that is due to your organization is transferred from the RecDesk custodian account to you via electronic check. Settlement history and unsettled transactions are viewable within the RecDesk Director application.

RecDesk is very secure. Access to the RecDesk Director application is done exclusively over of a secure channel (SSL). We do not store credit card information or social security numbers of members. All of our credit card processing is handled by our partner, PayPal©, on their own secure servers.

RecDesk does not hold credit card information in it's database and leaves no footprint of this sensitive data. We only store the end result of such transactions including amount and authorization/confirmation number. All credit card payments are transacted on PayPal's© secure servers over an SSL connection.

At RecDesk, we're a customer focused company. That means you drive future product development and enhancements. We're always open to suggestions and if a requested feature fits well with the product, we'll make every effort to implement it.