RecDesk Careers

RecDesk is one of the fastest growing companies in the recreation software space. We’re looking for a Front-End Developer & Web Designer to help us continue to build-out, scale and optimize our industry-leading platform. You must be energetic and hardworking as well as an enthusiastic team player who can also work independently. This is a hybrid remote role based in Middletown, CT.

 We Offer You

• Competitive Salary
• Paid Vacation
• Health Insurance
• Retirement Savings Account
• 10 Company Paid Holidays

Preferred Qualifications 

• 3+ years’ experience in developing responsive and user friendly web applications
• Bachelor’s degree in Computer Science or equivalent experience
• Expert in CSS3, HTML 4 and 5 DOM
• Expert in JavaScript, jQuery and invoking REST APIs
• Demonstrated understanding of user interface design and design aesthetics
• Working knowledge of Angular
• Familiarity with Bootstrap, Tailwind and similar CSS frameworks
• Knowledge of ASP.NET C# MVC 4 a plus
• Knowledge of mobile development a plus

Job Duties Include

• Will be a member of a highly skilled development team and will work closely with all team members to develop creative, robust and scalable high-quality solutions
• Develop code using best practices and current software patterns.
• Read, understand and debug code to find and resolve various issues
• ·Work closely with the QA and Testing team to ensure completeness and quality of delivered solutions
• Assist with software planning and releases
• Other duties as assigned

Job Type: Full-time

Remote OR Middletown CT

RecDesk is looking for a Full-Time Senior Account Manager to join our growing team. RecDesk is the fastest-growing independent company in the recreation software space and looking to expand our reach across the US & Canada. The right candidate will be energetic, hardworking as well as an enthusiastic team player who is also comfortable working independently.

In this senior sales position, the ideal candidate will be an energetic, hardworking, team-focused individual who is comfortable with and has proven success managing and growing their own territory. A creative entrepreneurial mindset will be a big plus.

RecDesk offers:

• Base Salary
• Uncapped Commissions
• Paid Vacation
• Health Insurance
• Retirement Savings Account
• 10 Company Paid Holidays

Duties & Responsibilities

• Establish relationships and build rapport with qualified leads
• Cultivate and nurture new leads through phone calls, email and other established methods
• Conduct Online demo of our RecDesk Director software solution
• Develop sales proposals
• Continually follow up on leads and close sales
• Increase RecDesk market share by locating, developing, negotiating, and closing business
• Maintain a solid understanding of the RecDesk technical platform
• Must have the ability to learn and adjust quickly
• Some travel to annual state-based Parks & Recreation Conferences required

Preferred Qualifications

• Strong relationship-building skills
• Ability to Find and Qualify leads
• Comfortable with virtual as well as in-person software demonstrations
• History of success closing deals
• History of building a territory
• Passion for SAAS and Cloud-Based technology
• Ability to travel to Parks and Recreation Conference (required)
• Strong interest in the Parks and Recreation Field is a plus
• Government selling background is a plus
• Bachelor’s or Associate’s Degree in a business-related discipline
• A positive attitude, willingness to learn, and unafraid to reap the benefits of hard work

Job Type: Full Time

Remote OR Middletown CT

RecDesk, which provides a recreation software suite of products within the Parks & Recreation division of Clubessential Holdings, is actively seeking candidates to fill a Customer Success Manager Position. 

The Customer Success Manager works directly with our recreation agency clients to provide onboarding/implementation of RecDesk Software and ongoing training as needed. They will be responsible for understanding and creating project requirements, developing solutions and training clients, giving them the ability to become their own subject matter expert. They will work closely with Sales Engineers, the Customer Care/technical Support Team and Management to ensure that customer needs and requirements are met. They keys to success in this role will be confidence, timeline and project management, cross functional relationship management, setting of client expectations, task coordination and accountability, quality assurance and proactive communication to both intern teammates and external clients. 

Responsibilities and Duties

• work with the Sales Team Engineer involved to understand project scope, client requirements and implementation timeline.
• Anticipate and mitigate project risks and issues, confidently address all challenges, and escalate to appropriate parties when necessary.
• Conduct virtual Consultations and Onboarding Trainings and provide subject matter expertise that improves our client’s business processes.
• Partner with the Customer Care/Technical Support Team to enhance client management and client satisfaction. 
• Be knowledgeable, or trainable in supporting software (CRM software, Project Management software, etc.)
• Record, track, and manage projects through the CRM and Project Management tools with open/transparent communication with internal teammates and external clients. 
• Appropriately set and manage client expectation of project tasks to ensure consistent client onboarding experiences. 
• Deliver extraordinary service resulting in every client becoming referenceable upon completing their implementation.
• Conduct continued client contact, regularly reaching out to ensure customer success and engagement. 
• Continue to learn and maintain a solid understanding of our RecDesk Software.
• Act as primary liaison between clients and RecDesk Management, Sales and Technical Teams. 

Customer Care and Technical Support Assistance (as needed): 

• Provide client support and technical assistance as needed (phone/email/Zendesk).
• Follows all established processes, procedures and systems set up by management to facilitate general tech support.

Qualifications

• Highly effective communication, time management and organization skills
• Proven track record of success in project management maintaining excellence across project portfolios
• Ability to work independently, and if needed remotely
• Proven ability to build and maintain customer relationships
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement
• Excellent emotional intelligence and active listening skills
• Independent thinker and self-starter
• Excellent written and oral communication skills, ability to set expectations and communicate goals and objectives to customers and teammates
• Ability to multitask in a fast-paced, growth environment
• Strong analytical and technical skills
• Ability to attend onsite trainings as needed
• Preferred – Recreation experience and/pr recreation software experience
• Preferred – Four year degree
• Preferred – Experience with project management and software implementation methodologies

Job Type: Full-Time