Careers

Careers at RecDesk

RecDesk currently has the following job openings.

RecDesk is located at the corner of College and Main Streets in downtown Middletown CT. We’re centrally located near a variety of shops and restaurants and just a minutes walk to the Wesleyan University campus and the Connecticut River. Our offices are easily accessible via I-91, Route 9 and Route 66.

CURRENT OPENINGS

Customer Care Specialist – Middletown CT OR Remote

RecDesk is looking for a Full-Time Customer Care Specialist to join our growing team. You must be energetic and hardworking as well as an enthusiastic team player who can also work independently. In this position, you will be working directly with our Recreation Agency clients to provide day to day Appplication Technical Support and Assistance as well as guidance on best practices for use of the RecDesk Platform. You will also work closely with Management and the Engineering Team to ensure that Customer needs and requirements are met.

About RecDesk

RecDesk is a fast-growing technology company that provides Recreation Management Software to municipal Parks & Recreation Departments, Community Centers and similarly focused non-profits across 48 states and Canada. As the Leader an Easy to Use Recreation Management Software, our mission is to radically simplify the way recreation organizations work with and manage the information that is important to them. We do this through a comprehensive suite of web and mobile-enabled applications that help perform the mission-critical tasks that these dynamic organizations rely on every day.

About Our Customers

When you’re in a customer facing position, who you’re interacting with on daily basis is just as important as where you work. Simply put, we’ve got the The Best Customers in the World . RecDesk clients are dedicated both to the communities they serve and their profession. They’re real people who have a passion for bringing communities together in addition to promoting active and healthy lifestyles. Our job is to make their jobs easier so they can spend more time on the important stuff – for this, they appreciate us as much as we appreciate them.

RecDesk Offers

  • Competitive Salary
  • Paid Vacation
  • Company Paid Holidays
  • Health Benefits
  • Retirement Plan
  • Flexibility for working parents
  • Flexibility around remote and hybrid schedules

Job Duties Include

  • Provide client support and technical assistance through phone, ticketing and web conference-based platforms
  • Act as a liaison between clients and RecDesk management plus technical team
  • Assist technical team in testing and validation of system enhancements and bug fixes
  • Maintain a solid understanding of the RecDesk technical platform
  • Must have the ability to learn and adjust quickly
  • Making sure our customers our well taken care of 😉

Preferred Qualifications

  • 2-5 years experience in an Application Technical Support role in a B2B environment – Customer Training, SaaS and/or Municipal Recreation experience a plus
  • Excellent analytical/problem solving skills
  • Exceptional oral and written communication skills
  • Bachelor’s Degree preferred
  • A positive attitude, willingness to learn and unafraid to reap the benefits of hard work

Job Type: Full-time

Please forward resume, cover letter and salary requirements to maureen.turner@recdesk.com.